If you have heard my story before, you know that I started Pinnacle Group when I was 25 years old on the living room floor of my apartment. It is so rewarding to see how Pinnacle has grown from that initial idea to the fastest growing woman-owned company in the country twice! But, none of that happened overnight. It took …
Building Client Relationships the Pinnacle Group Way
Pinnacle Group is known for maintaining long and meaningful relationships with its clients — so much so that we refer to them internally as “partners.” Our strategy has always been to “land and expand” meaning that once we get our foot in the door, we do such a good job that we end up not only performing the services we …
Active Listening: My Silent but Spectacular Strategy for Success
Though I am often invited to speak at events across the US and globally, it has surprised people to hear that I actually don’t consider speaking to be one of my top skills. It’s something I’ve worked on and developed over the years, but in my view, it is not nearly my most developed or most important skill. Far more …
The Power of Strong Follow Through
You can read things all over the internet that promise you “hacks” to success or some kind of secret formula. Let me state this very clearly: there is no hack to success. It takes hard work, dedication, some good fortune, and a great team of people around you to be successful. Here at Pinnacle Group, we have a saying that “it took …
My Playbook for Success in Business and Life
Success can be defined in so many different ways. Whether your goal is financial revenue, customer satisfaction, personal contentment, social impact, or something else altogether, there are a few core principles that will help you get there and beyond. There are seasons when it’s easier or harder stick to these strategies depending on what’s happening at work or at home. …
Why Underpromising and Overdelivering is Only Half Right
You’ve probably heard that one of the keys to success is to “underpromise and overdeliver.” But I think that only the second half of that statement is actually good advice. Underpromising will never win you clients or get you a job or a promotion. You should be aware of what you are capable of doing and convince others that you …